eComm Perspectives
Post-purchase support, Zendesk Commerce and how to improve your customer's experience after checkout - from the team behind agnoStack.
Engineering
Stackable Extensions: From Zendesk Messenger to enhancing the Agent Workspace
How Stackable Extensions work: a secure, sandboxed runtime, host-mediated capabilities, per-brand settings and named slots. Why that model powers Stackable Messenger today, and why the same extensions are coming to agnoStack next.
Adam Grohs
Blog
Stackable Labs: Why Zendesk Messenger needs a customer experience layer
Customers bring real problems to the messenger: an order, a booking, an approval. Stackable Messenger lets brands answer with live data and one-click actions beside the conversation, not just more text inside it.
Adam Grohs