Engineering
Under the hood: the platforms, the integrations, the APIs and the engineering behind the panel in the ticket.
Engineering
Zendesk's Open Service Directory: How Personal AI Assistants find Customer Support
Zendesk's Open Service Directory gives personal AI assistants a verified way to find a brand's official support. Here's how it works, what it isn't, the open questions, and what commerce brands need behind it.
Rob Bowers
Engineering
WebMCP for agentic commerce: Shopify and Stripe made checkout agent-ready. Post-purchase is next.
Every Shopify store and Stripe Checkout page now exposes WebMCP tools, so browser agents call functions instead of reading pages. Here's what that changes, what it does for brands, and the gap it still leaves after checkout.
Rob Bowers
Engineering
Stackable Extensions: From Zendesk Messenger to enhancing the Agent Workspace
How Stackable Extensions work: a secure, sandboxed runtime, host-mediated capabilities, per-brand settings and named slots. Why that model powers Stackable Messenger today, and why the same extensions are coming to agnoStack next.
Adam Grohs