action-flows

Zendesk Custom Agents: Specialized AI agents are only as good as the actions behind them

Zendesk introduced Specialized AI Agents on September 14: Industry Agents, starting with commerce, and Custom Agents built in Agent Builder. Here's what shipped, what's in early access, and what custom agents still need.

Zendesk action flows got cheaper: Marketplace connectors, MCP and credit-free native actions

In August, Zendesk opened a Marketplace section for action flow connectors and stopped charging action credits for native Zendesk actions. Here's what that means for commerce brands and their AI agents.