ai

Agentic checkout is here: What UCP and October's AI innovations mean for your eCommerce brand

In three weeks, Google, Shopify, Salesforce and Commerce.com all opened checkout to AI agents, much of it over the Universal Commerce Protocol (UCP).

Zendesk Custom Agents: Specialized AI agents are only as good as the actions behind them

Zendesk introduced Specialized AI Agents on September 14: Industry Agents, starting with commerce, and Custom Agents built in Agent Builder. Here's what shipped, what's in early access, and what custom agents still need.

Zendesk action flows got cheaper: Marketplace connectors, MCP and credit-free native actions

In August, Zendesk opened a Marketplace section for action flow connectors and stopped charging action credits for native Zendesk actions. Here's what that means for commerce brands and their AI agents.