stackable

2 posts tagged “stackable”.

Stackable Labs: Why Zendesk Messenger needs a customer experience layer

Blog

Stackable Labs: Why Zendesk Messenger needs a customer experience layer

Customers bring real problems to the messenger: an order, a booking, an approval. Stackable Messenger lets brands answer with live data and one-click actions beside the conversation, not just more text inside it.

stackable
messaging
zendesk
customer-experience

Adam Grohs

Stackable Extensions: One extension model, from the messenger to the agent workspace

Engineering

Stackable Extensions: One extension model, from the messenger to the agent workspace

How Stackable Extensions work: a sandboxed runtime, a declared manifest, host-mediated capabilities and named slots. Why that model powers Stackable Messenger today, and why the same extensions are coming to agnoStack next.

stackable
extensions
zendesk
agnostack

Adam Grohs